Guest Services Specialist - Front Desk

Courtyard by Marriott Greensburg; Radebaugh (PA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Competitive wages

Life insurance with disability options

401k with company match

Discounted room rates

Training & development

Job summary

Courtyard by Marriott Greensburg is seeking a Front Desk Clerk to deliver exceptional guest service at the on-site front desk. You will check guests in and out, process reservations, handle special requests, and answer questions about hotel services and amenities.

The role requires strong communication and basic cash handling skills, with a preference for hospitality or customer service background. A flexible schedule including evenings, weekends, and holidays is expected.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs when needed.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Strong communication

Guest service

Multitask

Detail oriented

Cash handling

Flexibility

Professional demeanor

Stand for long periods

Lift up to 40 lbs

Education

High school diploma or equivalent

Job description

Courtyard by Marriott Greensburg is seeking a Front Desk Clerk to deliver exceptional guest service at the on-site front desk. You will check guests in and out, process reservations, handle special requests, and answer questions about hotel services and amenities.

The role requires strong communication and basic cash handling skills, with a preference for hospitality or customer service background. A flexible schedule including evenings, weekends, and holidays is expected.