Guest Experience Specialist – Front Desk (Weekend Shifts)

Aimbridge Hospitality; Pittsburgh (Allegheny County); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Fairfield Inn & Suites Pittsburgh Airport/Robinson Township is hiring a Front Desk Agent to deliver warm welcomes, smooth check-ins, and friendly departures. You’ll be the guest-facing face, keeping the front desk running accurately while handling reservations and guest requests.

This role requires open availability for both 7am-3pm and 3pm-11pm shifts, including weekends. Prior hotel experience and familiarity with hotel management software are preferred, along with excellent communication and

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Guest Service Superstar: deliver warm, memorable service at every interaction.
• Communication Champ: convey messages clearly and coordinate with team.
• Quick-Thinking Problem Solver: handle guest requests and issues promptly.
• Multitasking Marvel: manage reservations, check-ins/outs, and payments efficiently.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High School Diploma

Job description

Fairfield Inn & Suites Pittsburgh Airport/Robinson Township is hiring a Front Desk Agent to deliver warm welcomes, smooth check-ins, and friendly departures. You’ll be the guest-facing face, keeping the front desk running accurately while handling reservations and guest requests.

This role requires open availability for both 7am-3pm and 3pm-11pm shifts, including weekends. Prior hotel experience and familiarity with hotel management software are preferred, along with excellent communication and