Hotel Front Desk Pro — Guest Services & Check-In

Fohandboh; Pittsburgh (Allegheny County); On-site; USD 32,000 - 52,000; Full time

Job summary

Sheraton Pittsburgh Hotel at Station Square is seeking a friendly Front Desk Associate to welcome guests, complete check-in/check-out, and coordinate with housekeeping and other departments to meet guest needs. Availability includes nights and weekends.

You will handle reservations, maintain accurate records in the property management system, process payments, and respond to inquiries with professionalism and courtesy while upholding hotel standards, security policies, and safety procedures.

Qualifications

• Guest service mindset with strong interpersonal skills.
• Cash handling and basic financial transactions experience.
• Ability to follow hotel policies and procedures with accuracy.
• Comfort with high-volume, fast-paced front desk environment.

Responsibilities

• Greet guests in a friendly, professional, and timely manner.
• Complete check-in and check-out procedures efficiently and accurately.
• Process reservations, room assignments, and changes in accordance with hotel standards.
• Handle guest inquiries, requests, and concerns promptly and effectively.
• Maintain accurate records of guest information, billing, and room status in the property management system.
• Handle cash, credit card transactions, and maintain accurate accounting of all transactions.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.
• Provide information about hotel services, amenities, and local attractions.
• Ensure the front desk area is clean, organized, and presentable at all times.
• Follow all standard operating procedures related to guest service, security, and safety.
• Assist with audit functions or overnight reporting as needed.
• Support timely and efficient service during peak check-in and check-out periods.
• Respond promptly to supervisor and guest requests.
• Follow all hotel policies and procedures.
• Attend all required meetings and trainings.
• Assist with additional guest service or operational duties as assigned.

Skills

Guest services

Cash handling

Communication

Education

High school education or equivalent

Tools

PMS software

Job description

Sheraton Pittsburgh Hotel at Station Square is seeking a friendly Front Desk Associate to welcome guests, complete check-in/check-out, and coordinate with housekeeping and other departments to meet guest needs. Availability includes nights and weekends.

You will handle reservations, maintain accurate records in the property management system, process payments, and respond to inquiries with professionalism and courtesy while upholding hotel standards, security policies, and safety procedures.