Guest Experience Specialist — Front Desk

Aimbridge Hospitality; Shippensburg (Cumberland County); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Short-Term & Long-Term Disability

Term Life & AD&D

Paid Time Off

Employee Assistance Program

401k

Job summary

Courtyard Shippensburg, operated by Aimbridge Hospitality, is seeking a Front Desk Agent to deliver outstanding guest experiences. You will handle check-ins/check-outs, answer questions, and coordinate with teams to ensure smooth service.

The role requires a friendly, proactive approach, familiarity with hotel software, and basic office duties. Join a team focused on guest satisfaction and welcoming stays at our Courtyard property.

Qualifications

• High school diploma or equivalent; hotel/related industry experience preferred.
• Familiarity with hotel management software and MS Office suite.

Responsibilities

• Provide warm welcomes, smooth check-ins, and friendly check-outs for guests.
• Communicate clearly with guests and team to keep operations running smoothly.
• Think quickly to resolve issues and turn challenges into positive guest experiences.
• Juggle reservations, check-ins/check-outs, and financial details to stay organized.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Courtyard Shippensburg, operated by Aimbridge Hospitality, is seeking a Front Desk Agent to deliver outstanding guest experiences. You will handle check-ins/check-outs, answer questions, and coordinate with teams to ensure smooth service.

The role requires a friendly, proactive approach, familiarity with hotel software, and basic office duties. Join a team focused on guest satisfaction and welcoming stays at our Courtyard property.