Guest Experience Lead - Front Desk

HEI Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Vacation leave

Sick leave

Holiday pay

401(k) with matching

Hotel room discounts

YouDecide discounts

Pet insurance

Job summary

The Pittsburgh Marriott City Center is seeking a friendly Front Desk/Guest Services Associate to warmly welcome guests and manage check-in/check-out. You will handle inquiries, assist with room assignments, process payments, and coordinate with hotel teams to ensure a seamless guest experience.

This role emphasizes strong communication, problem solving, and guest satisfaction in a fast-paced environment, with a focus on service excellence and teamwork.

Qualifications

• Experience in delivering guest service in hospitality settings.
• Strong communication skills and ability to resolve conflicts calmly.
• Able to handle multiple tasks and stay organized in a busy front desk.

Responsibilities

• Greet guests with a friendly welcome and provide information on hotel services.
• Process registrations and check-outs, verify guest details and payments.
• Handle phone inquiries and messages, and relay information to guests and team members.
• Resolve guest concerns and find solutions to ensure satisfaction.
• Maintain front desk appearance and assist with general hotel operations.

Skills

Customer service

Communication

Conflict resolution

Multi-tasking

Physical stamina

Tools

Calculator

Job description

The Pittsburgh Marriott City Center is seeking a friendly Front Desk/Guest Services Associate to warmly welcome guests and manage check-in/check-out. You will handle inquiries, assist with room assignments, process payments, and coordinate with hotel teams to ensure a seamless guest experience.

This role emphasizes strong communication, problem solving, and guest satisfaction in a fast-paced environment, with a focus on service excellence and teamwork.