Guest Experience Specialist — Front Desk

Raines Co; Conway (AR); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K

PTO program

Job summary

Raines Co. in Conway, AR is seeking a friendly Front Desk Agent to greet guests, handle check-ins and check-outs, answer inquiries, and reserve rooms with accuracy and courtesy.

This role requires experience in hospitality or guest services, proficiency with Microsoft 365, and a high school diploma. We offer comprehensive benefits, 401K, a generous PTO program, and opportunities to advance within the company.

Qualifications

• Experience in customer service, forward-facing, or guest-related roles.
• Experience in hospitality preferred.
• Proficient with Microsoft 365 or similar.

Responsibilities

• Greet guests in a courteous and efficient manner.
• Check-in/check-out guests and reserve rooms.
• Answer inquiries and provide hotel information promptly.
• Cross-check billing instructions and process payments.
• Coordinate with housekeeping and maintenance as needed.
• Maintain professional demeanor and uphold service standards.

Skills

Customer service

Front desk operations

Reservations handling

Education

High school diploma or GED

Tools

Microsoft 365

Job description

Raines Co. in Conway, AR is seeking a friendly Front Desk Agent to greet guests, handle check-ins and check-outs, answer inquiries, and reserve rooms with accuracy and courtesy.

This role requires experience in hospitality or guest services, proficiency with Microsoft 365, and a high school diploma. We offer comprehensive benefits, 401K, a generous PTO program, and opportunities to advance within the company.