Guest Experience Specialist

AC Hotel by Marriott Little Rock Downtown; Little Rock (AR); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K

PTO

Job summary

Raines Co. is seeking a Front Desk Agent in Little Rock to warmly greet guests, handle check-in/check-out, and manage reservations. The role emphasizes outstanding customer service, professionalism, and efficient problem-solving in a hospitality setting.

Candidates should have customer service or guest-related experience, ideally within hospitality, and proficiency with Microsoft 365. A high school diploma or GED is required, with equal opportunity employment emphasis.

Qualifications

• Experience in customer service or guest-related roles.
• Hospitality industry experience preferred.
• Proficient in Microsoft 365 or similar applications.

Responsibilities

• Greet guests and handle check-in/check-out and reservations.
• Provide outstanding customer service with a professional demeanor.
• Answer inquiries and resolve guest issues promptly.
• Coordinate with housekeeping and other departments.
• Process payments and maintain accurate billing and records.
• Follow safety procedures and report concerns.
• Attend meetings as required.

Skills

Customer service

Communication

Guest relations

Multitasking

Education

High school diploma or GED

Tools

Microsoft 365

Reservation systems

Job description

Raines Co. is seeking a Front Desk Agent in Little Rock to warmly greet guests, handle check-in/check-out, and manage reservations. The role emphasizes outstanding customer service, professionalism, and efficient problem-solving in a hospitality setting.

Candidates should have customer service or guest-related experience, ideally within hospitality, and proficiency with Microsoft 365. A high school diploma or GED is required, with equal opportunity employment emphasis.