Guest Experience Ambassador - Front Desk

Raines Co; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

PTO

Career advancement

Job summary

Raines Co is seeking a Front Desk Agent to warmly greet guests, handle inquiries, check in/out, and reserve rooms. The role emphasizes courteous service and efficient front desk operations in a fast-paced hospitality environment.

Based in Dallas, TX, the position requires customer service experience, a high school diploma or GED, and proficiency with Microsoft 365. We offer medical/dental/vision benefits, 401(k), generous PTO, and opportunities for career advancement within the company.

Qualifications

• Experience in customer service or guest-related positions.
• Experience in hospitality, hotels, or restaurants preferred.
• Proficient in Microsoft 365 or similar computer applications.
• Minimum High school diploma, GED or equivalent.

Responsibilities

• Greet guests in a courteous and efficient manner.
• Handle inquires, check-in/out, and reservations.
• Provide accurate information and resolve guest concerns promptly.
• Use suggestive selling techniques to enhance occupancy and revenue.
• Coordinate with other departments to fulfill guest requests.

Skills

Customer service

Guest relations

Communication

Education

High school diploma or GED

Tools

Microsoft 365

Job description

Raines Co is seeking a Front Desk Agent to warmly greet guests, handle inquiries, check in/out, and reserve rooms. The role emphasizes courteous service and efficient front desk operations in a fast-paced hospitality environment.

Based in Dallas, TX, the position requires customer service experience, a high school diploma or GED, and proficiency with Microsoft 365. We offer medical/dental/vision benefits, 401(k), generous PTO, and opportunities for career advancement within the company.