Guest Experience Specialist - Front Desk

Hampton Inn by Hilton; Clarksville (IN); On-site; USD 18,000 - 25,000; Full time

Job summary

Hampton Inn by Hilton in Clarksville, IN seeks a Front Desk Representative to greet guests and manage check-in/check-out with courtesy and efficiency.

You will handle reservations, answer questions about hotel services and local attractions, process payments, and maintain accurate records. Collaboration with housekeeping and management ensures a smooth guest experience in a busy lobby environment.

Qualifications

• Prior hospitality front desk experience preferred.
• Must have strong communication and guest-relations skills.
• Ability to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Greet guests and manage check-in/check-out procedures.
• Answer phone calls and handle guest inquiries.
• Process reservations and payments accurately.
• Maintain lobby appearance and coordinate with housekeeping and management.

Skills

Customer service

Phone etiquette

Front desk ops

Reservations

Communication

Multi-tasking

Education

High school diploma or equivalent

Tools

Hotel management system (PMS)

Payment processing software

Job description

Hampton Inn by Hilton in Clarksville, IN seeks a Front Desk Representative to greet guests and manage check-in/check-out with courtesy and efficiency.

You will handle reservations, answer questions about hotel services and local attractions, process payments, and maintain accurate records. Collaboration with housekeeping and management ensures a smooth guest experience in a busy lobby environment.