Guest Experience Specialist — Check-Ins & Reservations

Hampton Inn Indianapolis Downtown; Indianapolis (IN); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision, disability & 

Life insurance

401(k) retirement match

Paid holidays and PTO

Employee Assistance Program and Fund

Job summary

Hampton Inn Indianapolis Downtown is seeking a Guest Service Agent to warmly welcome guests, manage check-ins and check-outs, handle payments, verify billing, and assist with reservations and guest requests. The role emphasizes hospitality standards and timely, professional service in a busy hotel environment.

The position requires a high school diploma or higher, with preferred experience in Hilton PEP and front-desk operations to ensure a smooth guest experience.

Qualifications

• 1 year Hilton PEP experience preferred.
• High school diploma or better required or preferred.

Responsibilities

• Process check-ins and check-outs.
• Secure payment and verify/adjust guest billing.
• Assist guests with reservations and requests.

Skills

Guest service

Communication

Problem solving

Education

High school or higher

Job description

Hampton Inn Indianapolis Downtown is seeking a Guest Service Agent to warmly welcome guests, manage check-ins and check-outs, handle payments, verify billing, and assist with reservations and guest requests. The role emphasizes hospitality standards and timely, professional service in a busy hotel environment.

The position requires a high school diploma or higher, with preferred experience in Hilton PEP and front-desk operations to ensure a smooth guest experience.