Front Desk Representative

Hampton Inn by Hilton; Clarksville (IN); On-site; USD 18,000 - 25,000; Full time

Job summary

Hampton Inn by Hilton in Clarksville, IN seeks a Front Desk Representative to greet guests and manage check-in/check-out with courtesy and efficiency.

You will handle reservations, answer questions about hotel services and local attractions, process payments, and maintain accurate records. Collaboration with housekeeping and management ensures a smooth guest experience in a busy lobby environment.

Qualifications

• Prior hospitality front desk experience preferred.
• Must have strong communication and guest-relations skills.
• Ability to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Greet guests and manage check-in/check-out procedures.
• Answer phone calls and handle guest inquiries.
• Process reservations and payments accurately.
• Maintain lobby appearance and coordinate with housekeeping and management.

Skills

Customer service

Phone etiquette

Front desk ops

Reservations

Communication

Multi-tasking

Education

High school diploma or equivalent

Tools

Hotel management system (PMS)

Payment processing software

Job description

Company Description

Hampton Inn by Hilton is part of Hilton’s global portfolio of trusted, guest-focused hotels, known for comfortable accommodations and friendly service. The brand emphasizes a welcoming atmosphere, clean and well-maintained rooms, and reliable amenities for both leisure and business travelers. Team members are supported with training, clear service standards, and opportunities to grow within the Hilton network. Working at Hampton Inn by Hilton means being part of a collaborative environment that prioritizes guest satisfaction and professionalism.

Role Description

The Front Desk Representative is a full-time, on-site role located at the Hampton Inn by Hilton in Clarksville, IN. This role is responsible for greeting guests, managing check-in and check-out procedures, and handling room reservations and inquiries. Day-to-day tasks include answering phone calls, providing information about hotel services and local area attractions, processing payments, and resolving guest concerns promptly and professionally. The Front Desk Representative also maintains accurate records, ensures the lobby and front desk area are presentable, and collaborates with housekeeping and management to support a smooth guest experience.

Qualifications

• Strong customer service skills, with a focus on creating positive guest experiences and resolving issues courteously.
• Proficient phone etiquette and receptionist duties, including managing calls, messages, and guest interactions at the front desk.
• Experience handling reservations and basic front desk operations, such as check-in/check-out and payment processing.
• Clear and professional communication skills, both verbal and written, with the ability to interact effectively with guests and team members.
• Basic computer literacy and comfort with hotel management or reservation systems.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Strong attention to detail, reliability, and ability to multitask in a fast-paced environment.
• Prior hospitality or front desk experience is preferred; high school diploma or equivalent is beneficial.