Guest Experience Specialist

RadNet, Inc.; Evansville (IN); On-site; USD 26,000 - 38,000; Full time

Job summary

Hampton Inn Evansville is seeking a front desk professional to greet guests, check them in/out, and manage reservations and charges. You will use the Front Office system for daily transactions, handle payments securely, and ensure guest satisfaction across varying shifts.

The role requires strong communication, teamwork, and the ability to work nights, weekends, and holidays. A calm, professional demeanor and the ability to work comfortably in an office-like setting are essential.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Enjoy working as and being part of a team that provides great experiences for our guests.
• Ability to work in a standard office environment.
• Prolonged periods of sitting and computer work.

Responsibilities

• Greet and communicate cordially with guests, check them in and out.
• Post charges accurately and promptly.
• Know how to use Front Office system for daily transactions.
• Handle cash, checks, and credit card information securely.
• Review reservations and block rooms as needed.
• Know hotel rates, discounts, and handling procedures.
• Take same-day reservations and follow cancellation/relocation procedures.

Skills

Customer service

Communication skills

Team player

Cash handling

Reservations knowledge

Tools

Front desk software

Job description

Hampton Inn Evansville is seeking a front desk professional to greet guests, check them in/out, and manage reservations and charges. You will use the Front Office system for daily transactions, handle payments securely, and ensure guest satisfaction across varying shifts.

The role requires strong communication, teamwork, and the ability to work nights, weekends, and holidays. A calm, professional demeanor and the ability to work comfortably in an office-like setting are essential.