Guest Experience Specialist - Front Desk

CONCORD CS CHANDLER LLC; Chandler (AZ); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Competitive wages

Life insurance

Short-term disability

Long-term disability

401k with company match

Discounted room rates

Training & development

Job summary

Concord CS Chandler LLC in Chandler, AZ is seeking a Front Desk Clerk to welcome guests and provide attentive service at the lobby. You will check guests in and out, answer questions, and coordinate requests to ensure a smooth stay.

This full-time, on-site role requires strong communication, multitasking, and cash-handling skills. We offer competitive wages, benefits, and growth opportunities within Concord-managed hotels.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs. when needed.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Guest service

Communication

Multitasking

Cash handling

Professional appearance

Education

High school diploma or equivalent

Job description

Concord CS Chandler LLC in Chandler, AZ is seeking a Front Desk Clerk to welcome guests and provide attentive service at the lobby. You will check guests in and out, answer questions, and coordinate requests to ensure a smooth stay.

This full-time, on-site role requires strong communication, multitasking, and cash-handling skills. We offer competitive wages, benefits, and growth opportunities within Concord-managed hotels.