Guest Experience Specialist – Front Desk

Ivy Hospitality; Carmel (IN); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Medical insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Job summary

Ivy Hospitality in Carmel, Indiana is seeking a Front Desk Agent. The primary responsibilities include welcoming guests, managing check-ins and check-outs, and addressing guest inquiries efficiently. Candidates should possess strong communication skills and prior customer service experience.

Benefits include medical, dental, vision insurance, a 401(k) plan, and accrued paid time off. Join a supportive team committed to guest satisfaction and employee well-being.

Qualifications

• Strong verbal and written communication skills are essential.
• Prior experience in a customer service role preferred.
• Ability to stand for extended periods, up to 8 hours.
• Willingness to work flexible schedules, including nights and weekends.

Responsibilities

• Greet and welcome guests upon arrival.
• Process payments during check-in and check-out.
• Assist guests with service requests and inquiries.
• Respond promptly to guest complaints and resolve issues.

Skills

Verbal communication skills

Customer service experience

Basic computer skills

Knowledge of hotel services

Education

High School diploma or equivalent

Job description

Ivy Hospitality in Carmel, Indiana is seeking a Front Desk Agent. The primary responsibilities include welcoming guests, managing check-ins and check-outs, and addressing guest inquiries efficiently. Candidates should possess strong communication skills and prior customer service experience.

Benefits include medical, dental, vision insurance, a 401(k) plan, and accrued paid time off. Join a supportive team committed to guest satisfaction and employee well-being.