Guest Experience Specialist

Ivy Hospitality; Muncie (IN); On-site; USD 25,000 - 35,000; Full time

Job summary

Ivy Hospitality is seeking a Front Desk Agent in Muncie, Indiana. The role focuses on providing exceptional service to guests, managing check-ins and check-outs efficiently, and addressing guest inquiries. Candidates should have a high school diploma, strong communication skills, and prior experience in customer service is preferred. The position requires flexibility with schedules, including nights and weekends.

Qualifications

• Prior experience in a customer service role preferred.
• Ability to stand for extended periods, up to 8 hours.
• Ability to lift up to 15 lbs on occasion.
• Willingness to work flexible schedules, including nights, weekends, and holidays.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a warm and positive first impression.
• Promote and enroll guests in the hotel’s loyalty program.
• Process payments during check-in and check-out.
• Respond promptly and effectively to guest complaints.
• Assist guests with service requests, such as issuing keys and handling safety deposit boxes.

Skills

Strong verbal and written communication skills

Basic computer skills

Knowledge of the hotel and surrounding area

Education

High School diploma or equivalent

Job description

Ivy Hospitality is seeking a Front Desk Agent in Muncie, Indiana. The role focuses on providing exceptional service to guests, managing check-ins and check-outs efficiently, and addressing guest inquiries. Candidates should have a high school diploma, strong communication skills, and prior experience in customer service is preferred. The position requires flexibility with schedules, including nights and weekends.