Guest Experience Agent — Flexible Hours, Elevate Stays

Ivy Hospitality; Carmel (IN); On-site; USD 25,000 - 35,000; Full time

Job summary

Ivy Hospitality is looking for a Front Desk Agent responsible for providing exceptional service to guests during their stay. The primary focus is on welcoming guests, ensuring smooth check‑ins and check‑outs, and addressing inquiries in a friendly, efficient manner.

Ideal candidates should have strong communication skills, basic computer knowledge, and a high school diploma. Previous customer service experience is preferred. Flexibility in work schedules is required. Join our team and contribute to creating memorable guest experiences in Carmel, Indiana.

Qualifications

• Prior experience in a customer service role preferred.
• Ability to stand for extended periods, up to 8 hours.
• Ability to lift up to 15 lbs on occasion.
• Willingness to work flexible schedules, including nights, weekends, and holidays.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a warm and positive first impression.
• Register guests into the hotel’s system, verifying reservation details.
• Promote and enroll guests in the hotel’s loyalty program.
• Process payments during check‑in and check‑out.
• Respond promptly to guest complaints, providing solutions.

Skills

Strong verbal and written communication skills

Basic computer skills

Knowledge of the hotel and its services

Education

High School diploma or equivalent

Job description

Ivy Hospitality is looking for a Front Desk Agent responsible for providing exceptional service to guests during their stay. The primary focus is on welcoming guests, ensuring smooth check‑ins and check‑outs, and addressing inquiries in a friendly, efficient manner.

Ideal candidates should have strong communication skills, basic computer knowledge, and a high school diploma. Previous customer service experience is preferred. Flexibility in work schedules is required. Join our team and contribute to creating memorable guest experiences in Carmel, Indiana.