Guest Experience Specialist - Front Desk

HHM Hotels; Brookline (MA); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid Time Off

401k match

Daily Pay

Life Insurance

TELUS Health

Travel Discounts

Transit & Parking Benefits

Employee Assistance

Education/Development

Referral Bonus

Job summary

HHM Hotels in Brookline, MA seeks a Guest Service Agent to greet guests, register them, and deliver courteous service in line with brand standards. The role supports front desk operations, handles payments, reservations, and communications via the PMS system.

You will strive to maximize guest satisfaction and assist during peak periods. Ideal candidates will have prior customer service experience and familiarity with PMS.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests immediately and offer to assist.
• Register and assign guests to hotel rooms.
• Establish payment methods and verify credit.
• Make and confirm reservations.
• Transmit and receive messages using the PMS system.
• Respond to guest requests promptly.
• Receive and resolve guest complaints, elevating to supervisor when needed.
• Be aware of guest satisfaction scores and work toward improving them.
• Assist in the breakfast area or assist guests with luggage during peak periods.

Skills

Customer service

PMS systems

Education

High School diploma or equivalent

Job description

HHM Hotels in Brookline, MA seeks a Guest Service Agent to greet guests, register them, and deliver courteous service in line with brand standards. The role supports front desk operations, handles payments, reservations, and communications via the PMS system.

You will strive to maximize guest satisfaction and assist during peak periods. Ideal candidates will have prior customer service experience and familiarity with PMS.