Guest Experience Concierge

Sage Hospitality Group; Denver (CO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Free On-Site Parking

Complimentary Employee Meals

401(k) with Employer Matching

Hotel Discounts (Both Hilton & Sage)

Job summary

Embassy Suites by Hilton Denver Downtown is seeking a professional Front Desk Associate to greet guests, provide accurate information, and deliver courteous service.

You will handle reservations, check-in and check-out, manage cash and POS transactions, and communicate hotel details to ensure guest satisfaction.

Joining our Sage portfolio means learning, development, and benefits while you contribute to a friendly, down-to-earth team in a fast-paced downtown setting.

Qualifications

• Must be fluent in oral and written English.
• Must have high school graduate level mathematical aptitude and knowledge of cash handling procedures.
• Experience in dealing with the public and basic customer service skills will help.

Responsibilities

• Greets guests and completes established check-in procedures to ensure guest satisfaction.
• Facilitates guest check-out and closes guest accounts using manual and computer procedures.
• Handles cash transactions, maintains accurate hotel records, and communicates rates effectively to maximize occupancy and revenue.
• Answers inquiries and accepts reservations, conveying hotel information and using upselling techniques.
• Maintains customer relations by staying informed about in-house and local events to provide timely responses.

Skills

Fluent English

Cash handling

Customer service

Education

High School diploma or equivalent

Tools

POS systems

Job description

Embassy Suites by Hilton Denver Downtown is seeking a professional Front Desk Associate to greet guests, provide accurate information, and deliver courteous service.

You will handle reservations, check-in and check-out, manage cash and POS transactions, and communicate hotel details to ensure guest satisfaction.

Joining our Sage portfolio means learning, development, and benefits while you contribute to a friendly, down-to-earth team in a fast-paced downtown setting.