Front Desk Agent

Sage Restaurant Group; Boulder (CO); On-site; USD 22,000 - 31,000; Part time

Job summary

Sage Restaurant Group is seeking a Front Desk & Guest Services team member at Embassy Suites Boulder in Boulder, CO. This regular part‑time role handles check‑in/check‑out, reservations, and guest inquiries with a focus on accuracy and hospitality.

Responsibilities include cash handling, balancing the cash drawer, and providing courteous service to guests throughout their stay, with opportunities to upsell room nights and enhance guest experience.

Qualifications

• High school graduate level math aptitude; knowledge of standard cash handling procedures and computerized cash register systems.
• Past experience dealing with the public and basic customer service skills.
• Fluent in oral and written English.
• Able to use tact and understanding with diverse customer service scenarios, including stressful situations.
• Highly organized and able to manage multiple tasks with attention to detail.

Responsibilities

• Greets and completes check‑in procedures for arriving guests, using manual and computerized methods to satisfy and place guests in rooms.
• Facilitates check‑out following established procedures to close accounts and prepare rooms for the next guest.
• Handles cash transactions accurately and maintains hotel records and receipts.
• Answers inquiries and accepts reservations, communicates rates, and uses suggestive selling to increase occupancy and revenue.
• Maintains customer relations by staying informed on in‑house functions to answer questions promptly.
• Operates PBX equipment; handles wake‑up calls and paging to provide timely service.
• Controls personal bank cash per hotel policy and maintains a courteous demeanor at all times.

Skills

Cash handling

Customer service

English proficiency

Tact and calm

Organized and detail‑oriented

Education

High School diploma or equivalent

Tools

Cash register system

PBX / telephone system

Job description

Why us?

At Sage, we pride ourselves on the behaviors that build our culture and help associates perform in their positions. We value integrity, performance, team spirit, growth, delivering extraordinary guest experiences, and engaging in our communities. We have also outlined specific competencies that contribute to success at Sage. Please review our competency models to understand the behaviors expected of different levels in the organization (you may find these models in our learning management system.

Job Overview

Responds in a professional and courteous manner to arriving, departing and in‑house guests by providing accurate and timely information and services. Responds to telephone and in‑person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

• Greets and completes established check‑in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.
• Facilitates guest departure (check‑out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check‑out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in‑house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake‑up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to read written communiques and monochrome computer screen.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate‑controlled work station under florescent lighting. Work inside 95%

Salary

USD $19.00 - USD $19.00 /Hr.

ID: 2026-33567

Position Type: Regular Part-Time

Property : Embassy Suites Boulder

Outlet: Hotel

Category: Front Desk & Guest Services

Min: USD $19.00/Hr.

Max: USD $19.00/Hr.

Address: 2601 Canyon Blvd

City: Boulder

State: Colorado

EOE Protected Veterans/Disability