Guest Experience Specialist — Front Desk

McKibbon Hospitality; Austin (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Life insurance

401K with match

Paid time off

Tuition assistance

Hotel employee room discounts

Job summary

McKibbon Hospitality is hiring a Front Desk Agent to warmly greet guests, manage check-ins, and coordinate with hotel teams to ensure a smooth stay. You will handle wake-up calls, guest requests, and room status updates with courtesy and professionalism.

The role emphasizes strong communication, attentiveness, and a team-oriented approach in a fast-paced hospitality environment. Training may cover Food & Beverage operations, and shifts vary by property to cover morning and evening hours.

Qualifications

• High school diploma or equivalent required.
• Experience in a hotel front desk or similar role preferred.
• Strong customer service and professional demeanor required.
• Proficiency with computers and basic math.
• Ability to input and access information in hotel systems.

Responsibilities

• Process guest check-ins and verify registration information.
• Handle overbooked or walked guests and update room status.
• Acknowledge guests and respond promptly to requests.
• Communicate guest needs to relevant departments (amenities, wake-up calls).
• Resolve discrepancies on the room status report with housekeeping.

Skills

Verbal communication

Written communication

Customer service

Punctuality

Teamwork

Education

High school diploma or equivalent

Tools

Property management system (PMS)

POS system

Job description

McKibbon Hospitality is hiring a Front Desk Agent to warmly greet guests, manage check-ins, and coordinate with hotel teams to ensure a smooth stay. You will handle wake-up calls, guest requests, and room status updates with courtesy and professionalism.

The role emphasizes strong communication, attentiveness, and a team-oriented approach in a fast-paced hospitality environment. Training may cover Food & Beverage operations, and shifts vary by property to cover morning and evening hours.