Guest Experience Lead - Front Desk

Tapestry by Hilton; Wilmington (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Life insurance

Short and long-term disability

Paid time off

401K with matching

Tuition assistance

Hotel rate discounts

Job summary

McKibbon Front Desk Agent plays a key role as the first point of contact for guests, delivering warm, professional service during check-in and inquiries.

Responsibilities include handling registrations, updating room status, communicating guest needs to departments, and supporting Food and Beverage tasks as needed. A friendly, punctual team member who values guest satisfaction will thrive in varying shift times.

Qualifications

• Excellent customer service and professional demeanor at all times.
• Strong verbal and written communication skills.
• Punctual and reliable with a guest-focused mindset.

Responsibilities

• Greet guests and assist with check-ins and registrations.
• Provide accurate information on hotel features, rates, and promotions.
• Handle guest requests and resolve issues to ensure satisfaction.
• Operate the front desk systems and POS securely.
• Maintain up-to-date knowledge of daily activities and events.

Skills

Verbal communication

Written communication

Customer service

Punctuality

Education

High school diploma

Job description

McKibbon Front Desk Agent plays a key role as the first point of contact for guests, delivering warm, professional service during check-in and inquiries.

Responsibilities include handling registrations, updating room status, communicating guest needs to departments, and supporting Food and Beverage tasks as needed. A friendly, punctual team member who values guest satisfaction will thrive in varying shift times.