Front Desk Agent — Create Memorable Stays

Mckibbon-Hospitality; Charlotte (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Paid time off

Employee rates at properties

Job summary

McKibbon Hospitality is seeking a Front Desk Agent to warmly welcome guests, handle registrations, and support daily hotel operations. You will maintain a hospitable demeanor, resolve issues, and communicate guest needs to various departments to ensure a superior stay.

The role requires prior front desk experience, a high school diploma, and strong computer and math skills. Shifts vary, and the team emphasizes professional service and punctuality.

Qualifications

• Prior experience as a front desk agent or in a similar role.
• High school diploma or equivalent (vocational training acceptable).
• Experience in a hotel setting is highly desired.

Responsibilities

• Check guests in and out, verify registrations and room assignments.
• Handle overbooked/walked guests and manage exceptions.
• Record wake-up calls and communicate guest requests to departments.
• Maintain knowledge of hotel services, rates, packages, and events.
• Resolve guest issues calmly and promptly to ensure satisfaction.
• Assist with training in Food & Beverage operations as needed.
• Maintain accurate room status with housekeeping and front desk systems.

Skills

Verbal communication

Written communication

Customer service

Computer proficiency

Basic math

Punctuality

Education

High school diploma or equivalent

Job description

McKibbon Hospitality is seeking a Front Desk Agent to warmly welcome guests, handle registrations, and support daily hotel operations. You will maintain a hospitable demeanor, resolve issues, and communicate guest needs to various departments to ensure a superior stay.

The role requires prior front desk experience, a high school diploma, and strong computer and math skills. Shifts vary, and the team emphasizes professional service and punctuality.