Guest Experience Specialist - Front Desk

mcrhotels.com; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Aloft Atlanta Downtown is seeking a Front Desk Agent to deliver a positive guest experience and manage customer-facing administrative tasks on-site in Atlanta. You will handle check-ins/outs, answer questions, and coordinate with departments to resolve issues while maintaining confidentiality and service standards.

The role requires strong communication, multitasking, and a customer-focused attitude, with flexibility to work varied shifts including evenings, nights, weekends, and holidays.

Qualifications

• : Must have a positive attitude and willingness to learn.
• : Demonstrate the ability to multi-task.
• : Demonstrate the ability to be detail-oriented.
• : Demonstrate the ability to problem solve and deal with internal and external customers effectively.
• : Must have basic English verbal and written communication skills.
• : Must be proficient in Windows operating systems, company-approved spreadsheets, and word processing.
• : Must be able to convey information and ideas clearly.
• : Must have a desire to serve all guests.

Responsibilities

• Provide attentive, courteous, and efficient guest service before arrival and during stay.
• Maintain proper operation of the telephone switchboard.
• Answer guest inquiries about hotel services, facilities, and hours.
• Communicate effectively with all departments to ensure guest satisfaction.
• Respond to guest requests in a timely and professional manner.
• Maintain confidentiality and security of guest and hotel information.
• Document guest requests or issues and follow up for resolution and satisfaction.
• Be knowledgeable of rates, packages, promotions, and in-house groups.
• Assist with check-in and checkout processes accurately.

Skills

Multi-tasking

Detail-oriented

Problem solving

Customer service mindset

Basic English communication

Tools

Windows OS

Microsoft Excel

Microsoft Word

Job description

Aloft Atlanta Downtown is seeking a Front Desk Agent to deliver a positive guest experience and manage customer-facing administrative tasks on-site in Atlanta. You will handle check-ins/outs, answer questions, and coordinate with departments to resolve issues while maintaining confidentiality and service standards.

The role requires strong communication, multitasking, and a customer-focused attitude, with flexibility to work varied shifts including evenings, nights, weekends, and holidays.