Front Desk Concierge — Guest Experience & Service

Aloft-Tampa-Downtown; Tampa (FL); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Complimentary parking

Paid time off

Flexible holiday programs

Marriott hotel room discounts

Job summary

Aloft Tampa Downtown is seeking a friendly front desk associate to welcome guests, manage check-in/check-out, and handle inquiries with a positive attitude.

Responsibilities include inputting guest details, processing payments, posting charges, answering phones, and coordinating with departments to ensure guest satisfaction. Prior hotel experience is preferred, and the role requires strong communication and multitasking abilities.

Qualifications

• Hotel experience preferred.
• Ability to effectively deal with internal and external customers.
• Strong communication and listening skills.
• Comfort with cash handling and point-of-sale systems.

Responsibilities

• Greet guests warmly and provide accurate information about hours and local attractions.
• Register guests in the computer system and confirm party size, room rate, and charges.
• Post charges to guest rooms and balances; handle payments and vouchers.
• Answer phones promptly and assist guests with requests and complaints.

Skills

Customer service

Cash handling

Communication skills

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

PMS software

Credit card processing

Job description

Aloft Tampa Downtown is seeking a friendly front desk associate to welcome guests, manage check-in/check-out, and handle inquiries with a positive attitude.

Responsibilities include inputting guest details, processing payments, posting charges, answering phones, and coordinating with departments to ensure guest satisfaction. Prior hotel experience is preferred, and the role requires strong communication and multitasking abilities.