Guest Experience Supervisor, Front Office

Aloft-Tampa-Downtown; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Complimentary on-site parking

Paid time off

Flexible holiday programs

Marriott room discounts

Job summary

Aloft Tampa Downtown is seeking a Front Office Associate to assist the Front Office Manager in delivering friendly, efficient service to guests. You will handle check-ins, check-outs, and guest inquiries with accuracy and a positive attitude.

Join our team to support daily operations, communicate clearly with guests and staff, and help maintain high standards of hospitality while enjoying on-site parking and a range of team benefits in a dynamic downtown location.

Qualifications

• One year experience in customer service in hospitality or similar industry.
• Ability to deal with internal and external customers with tact and diplomacy.
• Basic mathematical skills and ability to use a calculator for moderately complex calculations.
• Ability to input information accurately using a moderately complex computer system.
• Ability to stand, walk and work behind the front desk.

Responsibilities

• Greet guests with a friendly welcome and provide accurate information on hours and local attractions.
• Input registrations promptly and process check-in/check-out efficiently.
• Assist with guest needs, resolve issues through thorough research and good judgment.
• Balance an assigned house bank, post charges and verify payments.
• Communicate clearly with staff and uphold brand policies and procedures.

Skills

Customer service

Communication

Mathematical calculations

Job description

Aloft Tampa Downtown is seeking a Front Office Associate to assist the Front Office Manager in delivering friendly, efficient service to guests. You will handle check-ins, check-outs, and guest inquiries with accuracy and a positive attitude.

Join our team to support daily operations, communicate clearly with guests and staff, and help maintain high standards of hospitality while enjoying on-site parking and a range of team benefits in a dynamic downtown location.