Guest Experience Specialist - Flexible Hours & Growth

ZMC Hotels; Sebring (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Performance bonus

Employee discounts

Advancement opportunities

Medical, Dental, and Vision

Paid time off

401(k)

DailyPay

Franchise hotel discounts

Job summary

ZMC Hotels in Sebring, FL is seeking a friendly front desk associate to check in guests, answer questions, and ensure every stay starts with a smile. You will work eight-hour shifts across morning, afternoon, and overnight blocks as part of a dynamic team.

The role emphasizes guest service and collaboration with other hotel staff to deliver a seamless experience. Strong communication and teamwork are essential as you interact with guests and colleagues to resolve issues and maintain high service

Qualifications

• Highly organized with strong guest service orientation.
• Requires good verbal and written communication.
• Team environment with occasional leadership responsibilities.
• Basic computing ability for guest check-in and record keeping.

Responsibilities

• Check in guests quickly during peak hours with a friendly smile.
• Address guest questions and ensure follow up for satisfaction.
• Assist in daily maintenance of room inventory to optimize revenue.
• Supervise bell staff to ensure efficient arrivals and departures.

Skills

Guest service

Communication

Teamwork

Basic computer skills

Job description

ZMC Hotels in Sebring, FL is seeking a friendly front desk associate to check in guests, answer questions, and ensure every stay starts with a smile. You will work eight-hour shifts across morning, afternoon, and overnight blocks as part of a dynamic team.

The role emphasizes guest service and collaboration with other hotel staff to deliver a seamless experience. Strong communication and teamwork are essential as you interact with guests and colleagues to resolve issues and maintain high service