Front Desk Supervisor & Guest Experience Leader

Home2 Suites Oxford AL; Oxford (AL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

Dental insurance

Employee discounts

Job summary

Home2 Suites Oxford AL is seeking a front desk supervisor to lead the team during peak hours, check in guests, and coordinate with sales, housekeeping, maintenance, and accounting to ensure smooth operations.

We value fast, friendly service and a strong focus on guest satisfaction. The ideal candidate is highly organized, a natural leader, and comfortable using basic computer tools to manage reservations and occupancy data.

Qualifications

• Highly organized and able to manage multiple tasks.
• Strong knowledge of guest service and satisfaction.
• Good communication skills, both verbal and written.
• Experience leading a team in a hotel environment.
• Comfortable with basic computing.
• Proficient with basic computer skills.

Responsibilities

• Ensure guests are treated efficiently and courteously; uphold staff standards.
• Schedule and manage the front desk team.
• Collaborate with other departments to ensure clear communications.
• Address guest concerns and ensure follow up.
• Assist in daily maintenance of room inventory to optimize revenue while maintaining guest expectations.
• Supervise bell staff service levels for efficient, friendly arrivals and departures.

Skills

Highly organized

Guest service knowledge

Communication skills

Team leadership

Basic computation

Basic computer skills

Job description

Home2 Suites Oxford AL is seeking a front desk supervisor to lead the team during peak hours, check in guests, and coordinate with sales, housekeeping, maintenance, and accounting to ensure smooth operations.

We value fast, friendly service and a strong focus on guest satisfaction. The ideal candidate is highly organized, a natural leader, and comfortable using basic computer tools to manage reservations and occupancy data.