Guest Experience Specialist — Flexible Shifts & Growth

Holiday Inn Express & Suites Independence Kansas City; Independence (MO); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, and Vision options

Paid time off and 401(k) for full-time

Hotel discounts across the brand

Bonuses opportunities

Referral bonus

DailyPay access to earned wages

Upward mobility and growth

Job summary

Holiday Inn Express & Suites Independence Kansas City is seeking a friendly front desk associate to greet guests, answer questions, and support daily operations. The role involves checking in guests, providing a welcoming experience, and maintaining high service standards during peak hours.

Shifts are 8 hours and run across morning, afternoon, and overnight slots. The position emphasizes teamwork, hospitality excellence, and opportunities for growth within the property.

Qualifications

• Highly organized and detail oriented.
• Thorough knowledge of guest service and satisfaction.
• Excellent verbal and written communication skills.
• Ability to work in a team and assume leadership when needed.
• Basic computational ability for operations and reporting.
• Proficiency with common computer applications.

Responsibilities

• Greet and assist guests at check-in during peak hours with a friendly demeanor.
• Address guest concerns and ensure timely follow-up.
• Support in maintaining room inventory and revenue optimization.
• Oversee bell staff to ensure efficient and courteous service at arrivals and departures.

Skills

Highly organized

Guest service knowledge

Communication skills

Team leadership

Computational ability

Computer skills

Job description

Holiday Inn Express & Suites Independence Kansas City is seeking a friendly front desk associate to greet guests, answer questions, and support daily operations. The role involves checking in guests, providing a welcoming experience, and maintaining high service standards during peak hours.

Shifts are 8 hours and run across morning, afternoon, and overnight slots. The position emphasizes teamwork, hospitality excellence, and opportunities for growth within the property.