Guest Experience Front Desk Associate - Part-Time (Afternoons/Evenings)

True North Hotel Group Inc; Hays (KS); On-site; USD 26,000 - 32,000; Full time

Job summary

True North Hotel Group, an award-winning management and development company, is seeking a Front Desk Associate to join our team at the Holiday Inn & Suites in Hays, KS. We offer awesome benefits and a great family culture.

Greets guests and checks them into the hotel, issues room keys, and directs guests to rooms. Responds to questions in person or by phone, and assists with dining, entertainment and transportation reservations, as needed.

Qualifications

• High school diploma or GED or 1-3 months related experience and/or training preferred.
• Must be able to move, lift, carry, push, pull and place objects weighing up to 50 pounds.
• Experience in hospitality is a plus.

Responsibilities

• Greets guests and checks them into hotel, issuing room keys, directing guests to rooms and other areas.
• Responds to guest questions either in person or over the phone.
• Fulfills guests’ needs, ensuring their stay is as enjoyable as possible; assists with dining, entertainment, and transportation reservations, as needed.
• Resolves guest problems/complaints.
• Clerical duties include answering phone calls, taking messages, entering reservations, filing, photocopying, faxing, and mailing.

Skills

Guest service

Phone etiquette

Reservations

Education

High school diploma or GED

Job description

True North Hotel Group, an award-winning management and development company, is seeking a Front Desk Associate to join our team at the Holiday Inn & Suites in Hays, KS. We offer awesome benefits and a great family culture.

Greets guests and checks them into the hotel, issues room keys, and directs guests to rooms. Responds to questions in person or by phone, and assists with dining, entertainment and transportation reservations, as needed.