Front Desk & Guest Experience Leader | Monthly Bonuses

Holiday Inn Express & Suites Independence Kansas City; Independence (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) plan

Hotel discounts for employees

Monthly bonuses

DailyPay

Job summary

Holiday Inn Express & Suites Independence Kansas City is seeking a Front Desk Supervisor to lead the front desk team, coordinate with departments, and ensure superior guest service. You will monitor occupancy forecasts, handle reservations, and assist in daily operations to keep guests comfortable and satisfied.

The role emphasizes a friendly, fast-paced environment where teamwork is essential. Candidates should excel in communication, organization, and customer service, contributing to a

Qualifications

• Must be highly organized and capable of coordinating multiple tasks.
• Strong guest service knowledge and a customer-first attitude.
• Excellent verbal and written communication skills.
• Experience leading a front desk team in a hospitality setting.
• Basic computational ability and numeracy.

Responsibilities

• Supervise the front desk team to ensure courteous guest service.
• Schedule and manage the front desk staff.
• Coordinate with other departments for smooth communication.
• Address guest concerns and follow up on issues.
• Maintain room inventory/status to support revenue goals and guest satisfaction.
• Oversee bell staff activities to ensure efficient arrivals and departures.

Skills

Guest service

Team leadership

Communication skills

Organized

Computers

Scheduling

Tools

Front desk software

Job description

Holiday Inn Express & Suites Independence Kansas City is seeking a Front Desk Supervisor to lead the front desk team, coordinate with departments, and ensure superior guest service. You will monitor occupancy forecasts, handle reservations, and assist in daily operations to keep guests comfortable and satisfied.

The role emphasizes a friendly, fast-paced environment where teamwork is essential. Candidates should excel in communication, organization, and customer service, contributing to a