Guest Experience Specialist - Flexible Schedule & Benefits

Hotel Equities; Kansas City (KS); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Vacation & Holiday Pay

Same-day pay

401(k)

Employee assistance program

Reduced room rates

Job summary

Hotel Equities, managing the Fairfield Inn Kansas City, KS, is seeking a Guest Services Representative to warmly greet guests, manage check-ins/outs, handle reservations, and process payments. The role emphasizes accuracy, courtesy, and knowledge of local area and hotel services.

Responsibilities include promoting the loyalty program, resolving guest concerns, and assisting with luggage and shuttle services.

Qualifications

• Must have strong communication skills (verbal and written).
• Ability to handle cash and credit transactions accurately.
• Good computer and basic math skills essential for reservations and billing.
• Knowledge of hotel services and city information is important.

Responsibilities

• Greet and check guests in, verify reservations and process payments.
• Promote loyalty programs and assist with guest needs and inquiries.
• Handle phone inquiries and reservations in a courteous, timely manner.
• Assist with luggage, shuttle services, and hotel operations as needed.
• Maintain accuracy in cash handling and daily deposits.

Skills

Customer service

Cash handling

Reservation system

Communication

Time management

Basic computer skills

Education

High School diploma

Job description

Hotel Equities, managing the Fairfield Inn Kansas City, KS, is seeking a Guest Services Representative to warmly greet guests, manage check-ins/outs, handle reservations, and process payments. The role emphasizes accuracy, courtesy, and knowledge of local area and hotel services.

Responsibilities include promoting the loyalty program, resolving guest concerns, and assisting with luggage and shuttle services.