Guest Experience Specialist — Front Desk (Flexible Schedule)

Blast Off Bay; Goddard (KS); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Paid time off

Employee discounts

Flexible schedule

Job summary

Hampton Inn at Blast Off Bay in Goddard, KS seeks a Front Desk Associate to greet guests, manage reservations, and answer questions about local attractions. You will process payments, maintain front desk organization, and collaborate with housekeeping to ensure guest satisfaction.

A friendly, customer-focused attitude is essential. Responsibilities include multitasking in a fast-paced environment, providing outstanding service, and supporting hotel operations as needed.

Qualifications

• Strong communication and interpersonal skills.
• Proficient in computer systems and hotel management software.
• Ability to multitask and work in a fast-paced environment.
• Detail-oriented with excellent organizational skills.
• Positive attitude and a passion for providing outstanding service.

Responsibilities

• Greet and check-in guests with a warm and friendly demeanor.
• Manage reservations and provide information about hotel amenities and local attractions.
• Handle guest inquiries and resolve issues promptly and efficiently.
• Process payments and maintain accurate records of transactions.
• Monitor and maintain the cleanliness and organization of the front desk area.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Assist with administrative tasks and support hotel operations as needed.
• Provide exceptional customer service to enhance the guest experience.

Education

High school diploma or equivalent; hospitality experience preferred

Tools

Hotel management software

Job description

Hampton Inn at Blast Off Bay in Goddard, KS seeks a Front Desk Associate to greet guests, manage reservations, and answer questions about local attractions. You will process payments, maintain front desk organization, and collaborate with housekeeping to ensure guest satisfaction.

A friendly, customer-focused attitude is essential. Responsibilities include multitasking in a fast-paced environment, providing outstanding service, and supporting hotel operations as needed.