Evening Front Desk Guest Experience Specialist | Part-Time

Residence Inn - Kansas City; Kansas City (MO); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Team culture

Training and growth

Employee recognition

Paid vacation and holidays

Hotel room discounts

Job summary

Residence Inn - Kansas City is seeking a friendly Guest Service Representative to join our Front Desk team in a part-time role. The position offers a starting salary range of $15.00-$16.00/hour based on experience, with wage increases at 30, 60, and 90 days.

You’ll greet guests, assist with check-in/check-out, handle reservations, and coordinate with Housekeeping, Maintenance, and Sales to ensure smooth operations.

Qualifications

• Prior hotel or customer service experience is a plus, but we are happy to train the right candidate!
• Ability to multitask and work well in a fast-paced environment.
• Strong communication skills and a professional approach to solving guest concerns.
• Basic computer skills and the ability to stand for extended periods.

Responsibilities

• Serve as the first point of contact for our guests, creating a positive and welcoming experience.
• Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude.
• Handle guest requests, inquiries, and reservations with professionalism and attention to detail.
• Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations.
• Manage daily front desk duties, including payments, room assignments, and resolving any guest issues.

Skills

Customer service

Multitasking

Communication skills

Basic computer skills

Tools

POS system

Job description

Residence Inn - Kansas City is seeking a friendly Guest Service Representative to join our Front Desk team in a part-time role. The position offers a starting salary range of $15.00-$16.00/hour based on experience, with wage increases at 30, 60, and 90 days.

You’ll greet guests, assist with check-in/check-out, handle reservations, and coordinate with Housekeeping, Maintenance, and Sales to ensure smooth operations.