Guest Experience Specialist - Flexible Shifts & Growth

Days Inn; Duluth (MN); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, and Vision options

Paid time off

401(k) plan

Hotel discounts

Referral bonuses

DailyPay access

Career growth opportunities

Job summary

Days Inn in Duluth, MN is seeking a front desk associate to deliver friendly, efficient guest service during peak hours and beyond. You will greet guests with a welcoming smile and assist with questions to ensure a pleasant stay.

Shifts are 8 hours long, with schedules from 7am-3pm, 3pm-11pm, and 11pm-7am. The role emphasizes teamwork, reliability, and a positive guest experience in a fast-paced hotel setting.

Qualifications

• Highly organized and able to work in a fast-paced environment.
• Solid knowledge of guest service and satisfaction principles.
• Good communication skills, both verbal and written.

Responsibilities

• Ensure guests are treated efficiently and courteously; enforce standards.
• Address guest concerns and ensure follow-up.
• Assist in daily room inventory management to optimize revenue while maintaining guest expectations.
• Supervise bell staff activities to ensure smooth arrivals, departures and guest contact.

Skills

Highly organized

Guest service knowledge

Verbal and written communication

Team leadership (team-based)

Basic computational ability

Basic computer skills

Job description

Days Inn in Duluth, MN is seeking a front desk associate to deliver friendly, efficient guest service during peak hours and beyond. You will greet guests with a welcoming smile and assist with questions to ensure a pleasant stay.

Shifts are 8 hours long, with schedules from 7am-3pm, 3pm-11pm, and 11pm-7am. The role emphasizes teamwork, reliability, and a positive guest experience in a fast-paced hotel setting.