Guest Experience Specialist – Front Desk (Rotating Shifts)

Courtyard by Marriott Duluth Sugarloaf; Duluth (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health, Wellness and Care benefits

401(k) matching

Employee Assistance Program

Job summary

Courtyard by Marriott Duluth Sugarloaf is looking for a Guest Services / Front Desk Representative. This role focuses on delivering exceptional customer service during the check-in/check-out processes and throughout each guest's stay.

Key responsibilities include handling guest requests with urgency, performing clerical duties, and ensuring the security of guests and hotel assets. The ideal candidate must work well under pressure and have excellent communication skills. Benefits offered include paid time off, health benefits, and discounts.

Qualifications

• Ability to maintain confidentiality of business operations.
• Strong communication skills in writing and speaking.
• Knowledge of fire alarm systems and emergency procedures.
• Able to work a flexible schedule.

Responsibilities

• Deliver outstanding customer service to all guests.
• Perform clerical duties including basic computer work.
• Maintain security of guests and hotel assets.
• Check credit of guest accounts daily.

Skills

Customer service

Communication skills

Organizational skills

Problem-solving

Flexibility

Job description

Courtyard by Marriott Duluth Sugarloaf is looking for a Guest Services / Front Desk Representative. This role focuses on delivering exceptional customer service during the check-in/check-out processes and throughout each guest's stay.

Key responsibilities include handling guest requests with urgency, performing clerical duties, and ensuring the security of guests and hotel assets. The ideal candidate must work well under pressure and have excellent communication skills. Benefits offered include paid time off, health benefits, and discounts.