Guest Services Lead — Flexible Shifts, Growth & Bonuses

Edgewater Hotel & Waterpark; Duluth (MN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

401(k)

Dental insurance

Job summary

Edgewater Hotel & Waterpark in Duluth, MN seeks a Front Desk Associate to deliver fast, friendly check-in experience during peak hours. You will greet guests, answer questions, and maintain a welcoming atmosphere that helps make each stay memorable.

Shifts are 8 hours long, spanning 7am–3pm, 3pm–11pm, and 11pm–7am. Strong guest-service orientation and teamwork are essential, with opportunities for growth and seasonal or full-time employment.

Qualifications

• Must have strong guest-service orientation.
• Excellent verbal and written communication.
• Ability to work in a team and lead when needed.
• Basic math and computer skills required.
• Well organized with attention to detail.
• Flexible schedule including weekends.

Responsibilities

• Greet and check-in guests during peak hours with a friendly service.
• Address guest concerns and ensure follow-up.
• Maintain room inventory awareness to optimize revenue and guest satisfaction.
• Oversee bell staff service levels during arrival and departure.

Skills

Guest service

Communication

Team leadership

Organization

Computer basics

Job description

Edgewater Hotel & Waterpark in Duluth, MN seeks a Front Desk Associate to deliver fast, friendly check-in experience during peak hours. You will greet guests, answer questions, and maintain a welcoming atmosphere that helps make each stay memorable.

Shifts are 8 hours long, spanning 7am–3pm, 3pm–11pm, and 11pm–7am. Strong guest-service orientation and teamwork are essential, with opportunities for growth and seasonal or full-time employment.