Guest Service Specialist — Flexible Hours & Growth

Rit Inn & Conference Center; West Henrietta (NY); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive compensation package

Full benefits package

Flexible scheduling

Extensive training and opportunities

Free employee parking

Job summary

RIT Inn & Conference Center in Rochester, NY seeks a Guest Service Associate to deliver friendly, enthusiastic, and knowledgeable service at the front desk. You will handle check-ins/outs, guest inquiries, and ensure timely delivery of hotel services in a fast-paced environment.

The role emphasizes guest satisfaction, flexibility with work assignments, and collaboration with engineering and housekeeping to maintain a hospitable atmosphere. Prior hotel experience is preferred.

Qualifications

• Customer service experience required.
• Open availability required.
• Previous hotel experience preferred.

Responsibilities

• Provide pleasant and professional services to all hotel guests.
• Perform check-in and check-out services for guests and students.
• Assist guests and students with inquiries and concerns promptly and professionally.
• Record sales transactions and secure accurate payment for reservations.
• Coordinate bell and shuttle services and answer reservation calls.

Skills

Customer service

Guest interaction

Open availability

Job description

RIT Inn & Conference Center in Rochester, NY seeks a Guest Service Associate to deliver friendly, enthusiastic, and knowledgeable service at the front desk. You will handle check-ins/outs, guest inquiries, and ensure timely delivery of hotel services in a fast-paced environment.

The role emphasizes guest satisfaction, flexibility with work assignments, and collaboration with engineering and housekeeping to maintain a hospitable atmosphere. Prior hotel experience is preferred.