Guest Experience Specialist — Flexible Hours & Weekends

Shaner Hotels; Middletown Township (PA); On-site; USD 17,000 - 21,000; Full time

Job summary

Shaner Hotels is seeking a front desk professional to deliver outstanding guest service at our Harrisburg area property in Central Pennsylvania. The role involves handling guest check-ins/check-outs, processing payments, and providing information to guests in a courteous, professional manner.

Qualifications include a high school diploma, at least one year of customer service experience (hotel experience preferred), strong communication skills, Basic computer experience, and a Bilingual

Qualifications

• High school diploma or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; provide information and services to any guest or visitor in a friendly, professional manner.

Skills

Customer service

Communication

Computer skills

Bilingual English/Spanish

Local knowledge

Education

High school diploma or equivalent

Tools

Computer experience

Job description

Shaner Hotels is seeking a front desk professional to deliver outstanding guest service at our Harrisburg area property in Central Pennsylvania. The role involves handling guest check-ins/check-outs, processing payments, and providing information to guests in a courteous, professional manner.

Qualifications include a high school diploma, at least one year of customer service experience (hotel experience preferred), strong communication skills, Basic computer experience, and a Bilingual