Guest Services Agent | Flexible Schedule & Weekend Shifts

Shaner Hotels; Mechanicsburg (PA); On-site; USD 28,000 - 35,000; Full time

Job summary

Shaner Hotels is seeking a customer service-oriented individual for a role at their Mechanicsburg Fairfield Inn & Suites. This position involves providing exceptional guest services during check-in and check-out, processing payments, and handling guest complaints.

The ideal candidate should have a high school diploma and at least one year of customer service experience, preferably in a hotel environment. Bilingual skills and knowledge of local attractions are also a plus.

Qualifications

• Minimum one year customer service experience, preferably in a hotel.
• Ability to communicate effectively with guests and staff.
• Knowledge of local activities and attractions.

Responsibilities

• Provide superior guest services during check-in/check-out.
• Process payments following established hotel requirements.
• Handle guest complaints to ensure satisfaction.
• Work flexible hours including weekends and holidays.

Skills

Customer service

Communication

Bilingual English/Spanish

Computer experience

Education

High school graduate or equivalent

Job description

Shaner Hotels is seeking a customer service-oriented individual for a role at their Mechanicsburg Fairfield Inn & Suites. This position involves providing exceptional guest services during check-in and check-out, processing payments, and handling guest complaints.

The ideal candidate should have a high school diploma and at least one year of customer service experience, preferably in a hotel environment. Bilingual skills and knowledge of local attractions are also a plus.