Guest Experience Specialist | Front Desk & Check-In

Shaner Hotels

Hershey (PA)

On-site

USD 26,000 - 38,000

Full time

11 days ago

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Job summary

Shaner Hotels is seeking a front desk associate to provide courteous and efficient guest services, including check-ins and check-outs, while ensuring payments follow hotel policies. You will assist guests, answer questions, and share information about local attractions in a friendly manner.

The role requires a high school diploma, at least one year of customer service experience (hotel experience preferred), and good computer skills.

Qualifications

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently.
Process all payments according to established hotel requirements.
Provide information and services to any guest or visitor in a friendly, professional manner.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.