Guest Experience Agent - Flexible Shifts and Weekends

Shaner Hotels; Columbia (PA); On-site; USD 28,000 - 40,000; Full time

Job summary

Shaner Hotels is opening a Hampton Inn by Hilton in downtown Columbia, Pennsylvania. The Front Desk team will handle check-ins and check-outs, process payments, and provide information to guests with a professional, friendly manner.

Candidates should have a high school diploma, at least one year in customer service, and strong communication skills; bilingual English/Spanish is a plus. This On-site role offers varied shifts including weekends and holidays.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• Bilingual English/Spanish a plus.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements.
• Provide information and services to any guest or visitor in a friendly, professional manner.
• Resolve discrepancies on the room status report with Housekeeping.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Handle guest complaints ensuring guest satisfaction.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High school diploma

Tools

Computer experience

Job description

Shaner Hotels is opening a Hampton Inn by Hilton in downtown Columbia, Pennsylvania. The Front Desk team will handle check-ins and check-outs, process payments, and provide information to guests with a professional, friendly manner.

Candidates should have a high school diploma, at least one year in customer service, and strong communication skills; bilingual English/Spanish is a plus. This On-site role offers varied shifts including weekends and holidays.