Front Desk Guest Experience Specialist — Flexible Schedule

Shaner Hotels; Woodycrest (PA); On-site; USD 25,000 - 35,000; Full time

Job summary

Shaner Hotels offers an exciting opportunity at their Hampton Inn & Suites in State College. The role focuses on delivering exceptional guest services, managing check-ins and check-outs efficiently, and ensuring guest satisfaction. The ideal candidate will have a high school diploma and a minimum of one year of customer service experience, preferably in the hospitality sector.

Applicants should be able to communicate well, handle various tasks in a busy environment, and possess good computer skills. Flexibility in scheduling is essential for working weekends and holidays.

Qualifications

• Minimum one year customer service experience, preferably in a hotel.
• Ability to communicate effectively with guests and co-workers.
• Knowledge of local attractions appropriate for guests.

Responsibilities

• Provide superior guest services during check-in/check-out.
• Process payments and handle guest complaints.
• Adhere to hotel cash handling and credit policies.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High school graduate or equivalent

Tools

Computer skills

Job description

Shaner Hotels offers an exciting opportunity at their Hampton Inn & Suites in State College. The role focuses on delivering exceptional guest services, managing check-ins and check-outs efficiently, and ensuring guest satisfaction. The ideal candidate will have a high school diploma and a minimum of one year of customer service experience, preferably in the hospitality sector.

Applicants should be able to communicate well, handle various tasks in a busy environment, and possess good computer skills. Flexibility in scheduling is essential for working weekends and holidays.