Front Desk & Guest Services Specialist — Flexible Shifts

Shaner Hotels; State College (Centre County); On-site; USD 25,000 - 35,000; Full time

Job summary

Shaner Hotels in State College is seeking dedicated individuals for a guest service role. This position involves handling check-ins and check-outs, addressing guest complaints, and ensuring a pleasant experience for all visitors.

Ideal candidates will have at least a year of customer service experience, preferably in a hotel setting, and must be able to communicate effectively. Being bilingual in English and Spanish is a plus. The role requires flexibility in scheduling, including weekends and holidays.

Qualifications

• Minimum one year customer service experience, preferably in a hotel environment.
• Ability to communicate effectively with guests and team members.
• Knowledge of local activities and attractions for hotel guests.

Responsibilities

• Handle guest complaints to ensure satisfaction.
• Process all check-ins and check-outs according to hotel policies.
• Provide superior guest services and information.

Skills

Customer service

Bilingual English/Spanish

Computer experience

Education

High school diploma or equivalent

Job description

Shaner Hotels in State College is seeking dedicated individuals for a guest service role. This position involves handling check-ins and check-outs, addressing guest complaints, and ensuring a pleasant experience for all visitors.

Ideal candidates will have at least a year of customer service experience, preferably in a hotel setting, and must be able to communicate effectively. Being bilingual in English and Spanish is a plus. The role requires flexibility in scheduling, including weekends and holidays.