Front Desk Agent | Mechanicsburg Fairfield Inn

Shaner Hotels; Mechanicsburg (Cumberland County); On-site; USD 28,000 - 35,000; Full time

Job summary

Shaner Hotels is seeking a customer service-oriented individual for a role at their Mechanicsburg Fairfield Inn & Suites. This position involves providing exceptional guest services during check-in and check-out, processing payments, and handling guest complaints.

The ideal candidate should have a high school diploma and at least one year of customer service experience, preferably in a hotel environment. Bilingual skills and knowledge of local attractions are also a plus.

Qualifications

• Minimum one year customer service experience, preferably in a hotel.
• Ability to communicate effectively with guests and staff.
• Knowledge of local activities and attractions.

Responsibilities

• Provide superior guest services during check-in/check-out.
• Process payments following established hotel requirements.
• Handle guest complaints to ensure satisfaction.
• Work flexible hours including weekends and holidays.

Skills

Customer service

Communication

Bilingual English/Spanish

Computer experience

Education

High school graduate or equivalent

Job description

Shaner Hotels has an amazing opportunity to join our team at our Mechanicsburg Fairfield Inn & Suites. This 107-room offers our guests spacious accommodations and convenient amenities located just off I-81. Located near tourists' hotspots such as Hershey and Harrisburg, this centrally located hotel is just the right spot for you to begin your hospitality career.

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.