Guest Experience Specialist | Flexible Hours & Growth

Hyatt Place Chapel Hill; Chapel Hill (NC); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Supportive team environment

Opportunity for advancement

Job summary

Hyatt Place Chapel Hill is urgently seeking a friendly Front Desk Agent to join our busy hotel team. As the face of the hotel, you will deliver exceptional guest service by managing check-ins, check-outs, and reservations in a fast-paced setting.

You will greet guests, process payments and issue keys, respond to inquiries, coordinate with housekeeping and maintenance, and help maintain accurate reservation records. This role offers growth opportunities within a supportive team environment.

Qualifications

• Previous front desk or hospitality experience preferred.
• Able to handle fast-paced environment.
• Excellent communication and guest service skills.

Responsibilities

• Greet and assist guests during arrival and departure.
• Process payments and issue room keys.
• Respond promptly to guest questions and concerns.
• Coordinate with housekeeping and maintenance.
• Maintain accurate reservation records.

Skills

Guest service

Communication

Hospitality

Team coordination

Job description

Hyatt Place Chapel Hill is urgently seeking a friendly Front Desk Agent to join our busy hotel team. As the face of the hotel, you will deliver exceptional guest service by managing check-ins, check-outs, and reservations in a fast-paced setting.

You will greet guests, process payments and issue keys, respond to inquiries, coordinate with housekeeping and maintenance, and help maintain accurate reservation records. This role offers growth opportunities within a supportive team environment.