Guest Experience Specialist - Flexible Hours & Career Growth

Clover Hospitality Group; Durham (NC); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Bonus based on performance

Free uniforms

Paid time off

Flexible scheduling

Career advancement opportunities

Competitive compensation

Job summary

Clover Hospitality Group is seeking a friendly Front Desk Agent to deliver outstanding service to hotel guests. You will assist with check-in/check-out, issue room keys, and process payments, coordinating with housekeeping to ensure room availability. You will answer inquiries and complete paperwork promptly while maintaining a positive attitude.

The role emphasizes exceptional customer service, clear communication, and a professional demeanor in a dynamic hotel environment.

Qualifications

• Friendly and outgoing personality.

Responsibilities

• Monitor knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly and outgoing personality

Job description

Clover Hospitality Group is seeking a friendly Front Desk Agent to deliver outstanding service to hotel guests. You will assist with check-in/check-out, issue room keys, and process payments, coordinating with housekeeping to ensure room availability. You will answer inquiries and complete paperwork promptly while maintaining a positive attitude.

The role emphasizes exceptional customer service, clear communication, and a professional demeanor in a dynamic hotel environment.