Guest Experience Specialist - Front Desk

Hyatt; Royal Pines (NC); On-site; USD 19,000 - 26,000; Full time

Job summary

Hyatt Place Asheville Airport in North Carolina is seeking a friendly Guest Service Agent to warmly welcome guests, manage check-ins and check-outs, handle reservations, and process payments. You will coordinate with housekeeping and maintenance to ensure room readiness and resolve guest requests with a proactive approach.

The role requires strong communication, active listening, patience, and a positive demeanor, along with basic computer skills and familiarity with hotel PMS.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Prior customer service or hotel experience preferred.
• Soft skills: Excellent verbal communication, active listening, patience, and a friendly demeanor.
• Hard skills: Basic computer proficiency and familiarity with hotel property management systems (PMS).
• Cash handling accuracy is required.

Responsibilities

• Greet guests and assist with check-in and check-out.
• Manage reservations and verify guest details.
• Answer phone calls, route inquiries, and schedule wake-up calls.
• Resolve guest issues with empathy and efficiency.
• Collaborate with housekeeping and maintenance for room readiness and requests.
• Process payments and maintain logs of daily shift activities.

Skills

Verbal communication

Active listening

Patience

Friendly demeanor

Cash handling

Basic computer skills

Education

High school diploma or equivalent

Tools

Hotel PMS

Job description

Hyatt Place Asheville Airport in North Carolina is seeking a friendly Guest Service Agent to warmly welcome guests, manage check-ins and check-outs, handle reservations, and process payments. You will coordinate with housekeeping and maintenance to ensure room readiness and resolve guest requests with a proactive approach.

The role requires strong communication, active listening, patience, and a positive demeanor, along with basic computer skills and familiarity with hotel PMS.