Guest Services Specialist – Flexible Schedule & Growth

24-7 Hotel Management; Murfreesboro (TN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Advancement

Training

Competitive pay

Employee discounts

Flexible schedule

Job summary

24-7 Hotel Management is seeking a friendly Guest Services Agent to provide an exceptional guest experience at the front desk and beyond. You will engage with guests, help with check-in/check-out, and offer personalized recommendations to local dining and entertainment.

The role emphasizes warm, professional service and a collaborative team environment in a fast-paced hospitality setting. The successful candidate will greet and assist guests, uphold brand standards, and contribute to memorable

Qualifications

• Be a champion for the hotel brand with training and certifications.
• Know your community, make recommendations for entertainment, dining etc.
• Interact with both internal and external guests with a pleasant, professional, and approachable demeanor
• Greet, register, and assign rooms to guests in a friendly and warm manner.
• Understand and enforce the hotel company credit policies. Account for all cash and make deposits in accordance with hotel and company policies.
• If functioning in a Lead Capacity: Take responsibility for assigned employees in the absence of the Supervisor, Assign work and ensure proper performance of assigned employees.

Responsibilities

• Check-in and check-out guests while contributing to overall positive experience upon arrival and departure.
• Greet, register, and assign rooms to guests in a friendly and warm manner.
• Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keep record of room availability and guest’s accounts.
• Make, confirm and cancel reservations for guests.
• Compute bill, collect payment, and makes change for guests.
• Post charges such as room, food, liquor or telephone by hand or machine, as appropriate.

Skills

Interpersonal skills

Communication skills

Local knowledge

Multitasking

Guest satisfaction

Written communication

Job description

24-7 Hotel Management is seeking a friendly Guest Services Agent to provide an exceptional guest experience at the front desk and beyond. You will engage with guests, help with check-in/check-out, and offer personalized recommendations to local dining and entertainment.

The role emphasizes warm, professional service and a collaborative team environment in a fast-paced hospitality setting. The successful candidate will greet and assist guests, uphold brand standards, and contribute to memorable