Guest Experience Agent - Flexible Hours & Growth

The Post Oak; Town of East Hampton (NY); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Training programs

Employee discounts

Flexible schedules

Benefit plans

Paid time off

Advancement opportunities

Volunteer opportunities

Positive work environment

Job summary

Landry's is seeking a Front Desk Agent to warmly welcome guests, manage check-ins, and handle payment information to ensure a seamless stay at our hotel. You will be the first point of contact, delivering courteous, professional service and resolving guest inquiries with a proactive mindset.

The role offers structured growth programs, employee discounts on dining and hotels, flexible schedules, and multiple benefit plans.

Qualifications

• Demonstrated commitment to friendly, accommodating and respectful service.
• Ability to work well in a team and maintain a guest-first attitude.
• Previous restaurant experience preferred.
• Comfort working in a fast-paced environment.

Responsibilities

• Deliver positive, courteous guest service in all interactions.
• Register arriving guests and collect payment information.
• Settle accounts for departing guests and resolve billing discrepancies.
• Answer guest inquiries about entertainment and local attractions.
• Print and process routine reports and assist in training new staff.
• Promote positive relations with guests and colleagues.
• Assist other departments with guest-related needs.
• Maintain a clean and safe work area.
• Perform additional duties as assigned.

Skills

Guest service

Team player

Restaurant exp

Fast-paced

Positive attitude

Job description

Landry's is seeking a Front Desk Agent to warmly welcome guests, manage check-ins, and handle payment information to ensure a seamless stay at our hotel. You will be the first point of contact, delivering courteous, professional service and resolving guest inquiries with a proactive mindset.

The role offers structured growth programs, employee discounts on dining and hotels, flexible schedules, and multiple benefit plans.