Guest Experience Specialist: Create Magical Moments

Build-A-Bear Workshop; Portage (MI); On-site; USD 17,000 - 21,000; Full time

Job summary

Build-A-Bear Workshop is seeking a Bear Builder associate to join our retail team. You will help guests create their personalized furry friends and deliver an engaging, memorable experience in busy store environments.

You'll demonstrate a friendly, "How Can I Help" attitude, work as part of a team, and uphold brand standards while lifting and moving supplies as needed. Join us to help guests leave with a smile and a lasting memory.

Qualifications

• High school diploma or GED equivalent.
• Associate's (or higher) degree in business, management, or a related field.
• Lift > 25 pounds

Responsibilities

• Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience
• Actively engage with guests demonstrating genuine enthusiasm for our brand
• Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience
• Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests
• Strong team commitment; be dependable, engaged, and helpful

Skills

Guest service orientation

Team player

Flexibility

Calm under pressure

Move and lift items

Education

High school diploma or GED

Associate's degree in business/management

Job description

Build-A-Bear Workshop is seeking a Bear Builder associate to join our retail team. You will help guests create their personalized furry friends and deliver an engaging, memorable experience in busy store environments.

You'll demonstrate a friendly, "How Can I Help" attitude, work as part of a team, and uphold brand standards while lifting and moving supplies as needed. Join us to help guests leave with a smile and a lasting memory.